Introducing Uber Freight’s End-to-End Logistics offering
It started in the early 2010s, when the final-mile transportation network collapsed during peak season. UPS’s Worldport and FedEx’s Memphis hub were overwhelmed by an unprecedented and unexpected surge in e-commerce demand, driven by Amazon’s rapid growth and Amazon Prime’s two-day delivery promise. In 2013, tens of thousands of packages missed their Christmas delivery dates.
Amazon responded with a move that reshaped the industry: Amazon joined it, investing in building its Delivery Service Provider (DSP) network. By distributing volume across thousands of small delivery providers and powering them with its own technology and sortation capabilities, Amazon injected a massive amount of new capacity into the market. The move forever changed consumer expectations, mainstreaming two-day delivery, Sunday delivery, and a delivery pace that shipping giants like UPS and FedEx were never built to handle.
Even more than a decade later, they still can’t. UPS and FedEx continue to operate the same way—asset-heavy, with high fixed costs and limited flexibility, raising fees on shippers even while struggling to flex up during peak season. Conventional last-mile networks also struggle to keep pace.
Shippers with retail and direct-to-consumer channels are caught in the middle, under immense pressure to deliver faster, cheaper, and more reliably than ever before. They’re on their own, many left stitching together different providers, regions, and tracking systems, just hoping it all holds.
While gig-based models have created new flexibility, they face the challenge of scale across geographies. Building density—pooling volumes across shippers—is key to unlocking lower costs and better service, but it’s difficult to achieve at scale.
Last-mile logistics remains one of the least modernized parts of the supply chain. The gap has created opportunities for innovation. But only one company is uniquely positioned with the network, technology, and scale to deliver on the promise of modern logistics. Uber Freight isn’t trying to retrofit old networks or replicate Amazon’s model. Instead, the company is rethinking how to connect the first, middle, and final mile for a clean-sheet approach without comparison.
Introducing Uber Freight End-to-End Logistics
Uber Freight End-to-End Logistics combines one of the largest and most flexible delivery networks with intelligent transportation management technology to help the world’s fastest-growing shippers move goods from factories and ports, through warehouses, to doorsteps with efficiency, service, and scale at competitive and stable rates.
Through Uber Freight End-to-End Logistics, Uber Freight delivers flexible, scalable transportation options to help you move and track packages from storefront to doorstep, with the ability to inject into national and regional carriers. To help ensure brand promises are delivered on time and on budget, shippers can get access to flexible delivery tiers—same-day, next-day, two-day, or economy—across seven-day operations and extended delivery windows. There are also instant delivery options from stores when speed is essential to the customer. Shippers can schedule deliveries up to 30 days ahead for more reliable, pre-planned fulfillment.
Uber Freight’s intelligent routing technology balances cost, efficiency, and service to identify the optimal route for every package across your delivery network, helping to control spend and maximize value. Shippers can also benefit from Uber Freight’s pre-negotiated rates, optimized costs on all shipments, and tiered volume incentives.
Shippers and their end customers can access real-time tracking, and shippers can also access proactive fraud monitoring and proof-of-delivery options for reliability and traceability from the first mile to the last.
Unifying the first-to-last mile journey through the power of Uber Freight
Uber Freight is unifying the package journey, bringing together the power of its first- and middle-mile network and logistics expertise with LSPs' last-mile, on-demand capabilities.
Together, they offer flexibility, scalability, and efficiency, bridging store-based delivery with hub-based distribution. The combined network increases consolidation points and density, improving cost, efficiency, and reliability. It’s transforming how goods move from first-mile procurement to the final doorstep delivery, and even on their way back through returns, uniquely optimizing for cost and service every single mile.
It starts with the first mile. With carrier relationships across modes and regions, Uber Freight arranges the movement of goods to receiving warehouses and national fulfillment centers across the U.S.
Through the middle mile, Uber Freight orchestrates the distribution of goods to regional facilities, sortation centers, and retail locations with the strength and reliability of one of North America’s largest over-the-road carrier networks. As needed, Uber Freight’s sort center experts can be embedded to optimize package flow and density for keeping operations efficient, connected, and on schedule.
Uber Freight delivers flexible, scalable transportation options, including across the gig delivery economy and through logistics service providers (LSPs) like Better Trucks, to help you move and track packages from storefront to doorstep, with the ability to inject into national and regional carriers.
For package returns, tap into flexible, scalable transportation options to arrange for pick up and delivery of returns to your preferred post office, distribution center, courier, or retail destination.
A broader, efficient, scalable impact that others can’t replicate
Most last-mile companies compete only at the doorstep. They specialize in courier-based delivery, but they lack the first- and middle-mile infrastructure needed to reliably and efficiently deliver packages at scale. Without coverage upstream, they’re forced to rely on patchwork partners or regional hubs, an approach that becomes brittle during peak season and expensive throughout the year. If a product is delayed in the first mile, like a late or missed pickup or a routing issue, the entire journey shifts. And because last-mile providers have no visibility or influence upstream, they can’t truly optimize the full package experience.
Uber Freight enters the market from a different vantage point. Its middle-mile network already covers 100% of the U.S. population density, which took 20 years of building to connect national trucking lanes and leverage underutilized capacity. Today, the company manages more than 18 million shipments annually and one of North America’s largest carrier networks with more than 113,000 carriers. The opportunity was to connect this expansive carrier network to final-mile delivery in a seamless, technology-forward way.
By connecting one of the largest national freight networks, deep transportation expertise, and intelligent technology with flexible gig capacity across Uber Direct and LSP networks, like it has with Better Trucks, Uber Freight can orchestrate the entire package journey from factory to doorstep. It’s a level of continuity and visibility that pure last-mile players simply can’t replicate.
The result is a truly end-to-end and fully optimized ecosystem: first-mile pickup, middle-mile consolidation, final-mile delivery, and returns. Uber Freight’s End-to-End Logistics is built to deliver a unified, intelligent, and flexible network across the entire value chain.
Two ways to plug in to Uber Freight End-to-End Logistics
Uber Freight End-to-End Logistics is designed to meet you where you are: through a fully managed parcel program, or access to Uber Freight’s delivery network to arrange for transportation of your parcel shipments.
Fully managed, end-to-end parcel logistics: From pickup to final delivery, Uber Freight provides full visibility and management of every parcel movement. The Uber Freight team handles order ingestion, label creation, dispatch, and tracking, helping to ensure parcels are picked up on time, routed efficiently, and delivered seamlessly to end consumers. Backed by Uber Freight technology and a dedicated account team, Uber Freight delivers a reliable, cost-efficient experience from start to finish.
Inbound, outbound, and on-demand network access: Whether you want Uber Freight to manage your transportation end to end or prefer to maintain control, our connected network adapts to your needs. Uber Freight offers flexible and scalable transportation options to arrange for transport and track packages from storefront to doorstep, all with the visibility, reliability, and scalability of a unified logistics platform.
The holiday and returns season is upon us. Now is the time to act
Another peak season is here, and as we all know, delivery promises are brand promises. The pressure to deliver fast, more reliably, and at scale is at its peak. As we all know, it’s these times that expose every weak link in the chain.
Shippers can’t afford another year of patchwork networks and missed promises. With Uber Freight End-to-End Logistics, you can connect every mile, exceed every expectation, and modernize your logistics. This isn’t just about the final mile—it’s about the first, true end-to-end solution, purpose-built to help you unlock faster delivery, greater agility, and a logistics capability that becomes a competitive advantage for your business.
Uber Freight End-to-End Logistics is the industry’s most flexible, technology-driven solution—an extension of your brand that helps ensure every promise is delivered on time and on budget, from factory to doorstep. Interested in learning more? Connect with an expert today.