Carrier App Basics Guide

Logging into the app

How do I sign in?

On your Android or iPhone you can sign in with the email and password created provided for you when you created your Uber Freight account.

What if I forgot my password?

You can reset your password by following this link. You'll need to enter your email address associated with your Uber Freight account. If you still have problems signing in, please reach out to us at freight-carrier@uber.com, and we will help you.

Finding and booking loads

How to search for loads?

The Uber Freight app has many features to help you filter and search loads. You can search by trailer type, location, pick up date and drop off date. You can also sort loads by short, regional, or long distances based on your preferences.

How to book a load?

Tap on the load to view its details. Scroll to the bottom of the load details to see a “Book load button”. Press the button and the load is booked. You’ll receive a rate confirmation in your email.

How to share a load?

Tap on the load that you want to share. Scroll to the bottom of the load details and select “Share this Load”. If the recipient has been activated on the Uber Freight app, they will receive a link to the load. If not, they will receive an invitation to sign up with Uber Freight.

When and how do I receive the rate confirmation?

You should receive a rate confirmation in your email inbox shortly after tapping the “Book load button”. Your rate confirmation email will also include your ‘load number’ which you’ll need to provide if you contact our support team. How to cancel a load if I can no longer make the pickup? Call the Uber Freight support team as soon as possible. To do so, tap the phone icon in the top right of the Uber Freight app.

Am I allowed to book back to back loads?

Yes, if there is sufficient time to pickup the second load.

Is the carrier rate negotiable?

No. We do not negotiate load prices you see on the app. The price you see is the price we pay.

What is ‘Post My Truck’?

‘Post My Truck’ helps make sure your truck is always utilized by matching you to available loads that meet your specific needs. Via the ‘My Loads’ tab, you can input when and where your truck(s) will be empty and the Uber Freight app previews a list of all available loads that match their criteria. The app will also send push notifications to you once a load that meets your criteria becomes available; you can book instantly through the app.

How do I access ‘Post My Truck’?

On the front screen of the app, click the three dashes to the left of “Book a Load” on the app main screen to open the menu bar. In the menu bar tap on My Loads, you will see a list of upcoming loads as well as the ability to post your truck for dates where they don’t currently have loads.

Can I delete a truck post?

Yes. Select the three dash icon in the top left of the Uber Freight app. Select the Active loads tab and edit or delete your truck post as needed.

What are ‘Reloads’?

‘Reloads’ helps you plan your trips from start to finish. Now, when you go to book a load through the app, Uber Freight will preview a list of ‘Reloads’ or backhauls, loads picking up near their drop off location, that you can book next.

Where can I find ‘Reloads’ in the app?

You will be able to find reloads when you tap on a load card, or after you book a load.

Where do I find the loads I booked?

On the front screen of the app, click the three dashes to the left of “Book a Load” on the app main screen to open the menu bar. In the menu bar you will see the loads you’re on and have booked for the future once you click “My Loads” and the loads you’ve completed once you click “Past Loads.”

On delivery

What do I do if I am running late for my appointment?

We know sometimes issues happen that are out of your control. In those cases, reach out to our 24/7 customer support team for help. Keeping the app on during your haul will help our team verify information and issue accessorial payments, if necessary. We keep our rates posted publicly on our website.

After delivery

How to submit a proof of delivery

Aftering tapping “ I’m Unloaded” when your trailer is empty, the app will prompt you to use your phone’s camera to take a photo of the signed Proof of Delivery. Take the photo. Be sure to capture a clear and legible image of your P.O.D. to prevent delays in payment. If you need to, retake it. Then, add pages as necessary.

Still need help?

  • © 2018 Uber Freight. All rights reserved. Uber Freight LLC is a licensed freight broker.