Carrier App Basics Guide

Logging into the app

How do I sign in?

On your Android or iPhone, you can sign in with the email and password you provided when you created your Uber Freight account.

What if I forgot my password?

You can reset your password by following this link or clicking the “I forgot my password” link at the bottom of the login page. You'll need to enter the email address associated with your Uber Freight account. The password reset link will be sent to your email address. Once you have created your new password, you will be directed to an uber.com page prompting you to log in as a rider or driver. Please disregard this prompt—your new password should work when you log in to the Uber Freight app. If you still have problems signing in, please email us at freight-carrier@uber.com.

Finding and booking loads

How do I search for loads?

The Uber Freight app has many features designed to help you filter and search for loads. You can search by trailer type, location, pickup date, and length of haul. You can also sort loads by deadhead, rate per mile, price, and weight based on your preferences. For more information, watch our video “How to search for loads in the Uber Freight app."

How do I book a load?

Tap on the load to view its details. Simply tap “Book load” at the bottom of the screen and the load is yours. The primary contact on your carrier’s account and dispatcher or driver who booked the load will receive a rate confirmation via email. To learn more about how to book a load, watch our video "How to book a load in the Uber Freight app."

How do I share a load?

Tap on the load that you want to share. Scroll to the bottom of the load details and tap “Share this load.” If the recipient has been activated on the Uber Freight app, they will receive a link to the load. If not, they will receive an invitation to sign up with Uber Freight.

When and how do I receive the rate confirmation?

You or your dispatcher should receive a rate confirmation in your email inbox shortly after tapping the “Book load” button. Your rate confirmation email will also include the load number that you’ll need to provide if you contact our support team.

How do I cancel a load if I can no longer make the pickup?

If you must cancel a load, please do so as soon as possible. Tap the phone icon at the top right corner of the screen, select the load, and tap “Request to remove myself from this load." You can also call the Uber Freight support team by tapping “Call Uber Freight support."

Am I allowed to book back-to-back loads?

Yes, the app will allow you to book another load if there is sufficient time to pick up the second load. Sufficient time depends on several factors, including the previous load’s dropoff time, time spent at facility, and miles between the previous load’s dropoff location and the next load’s pickup location.

What is the “Post Truck” feature?

Posting a truck helps make sure your truck is always utilized by matching you to available loads that meet your specific needs. In the menu bar, tap “Active Loads” and you will see a list of upcoming loads as well as the ability to post your truck for dates where they don’t currently have loads.

In the “Active Loads” tab, you can input when and where your truck will be empty. The Uber Freight app then previews a list of all available loads that match their criteria. The app will also send push notifications to you once a load that meets your criteria becomes available; you can book instantly through the app. For more information, watch our video "How to use ‘Post My Truck’ as a driver in the Uber Freight app."

For fleet mode users, you can post a truck by tapping a driver’s name in the “Drivers” tab. To learn more, watch our video “How to use 'Post My Truck' when in Fleet Mode on the Uber Freight app."

Can I delete a truck post?

Yes. Select the menu at the top left corner of the screen. Select the “Active Loads” tab and edit or delete your truck post as needed.

What are Reloads?

Reloads keep carriers and their drivers moving by minimizing empty miles. When you go to book a load through the app, Uber Freight will preview a list of reloads or backhauls (loads picking up near the dropoff location) that you can book next.

Where can I find Reloads in the app?

At the bottom of each load details screen, we’ll suggest reloads if we have options available.

Where do I find the loads I booked?

Select the menu at the top left corner of the screen. Tap “Active Loads” to see the loads you’re currently on and have booked for the future; tap “Past Loads” to see your completed loads.

On delivery

What do I do if I am running late for my appointment?

We know sometimes issues happen that are out of your control. In those cases, reach out to our 24/7 customer support team by tapping the phone icon at the top right corner of the screen.

What does Uber Freight pay for accessorials for loads booked on the app?

We keep our app load accessorial rates posted publicly on our website. For more information on accessorial rates, view the Carrier Account and Payment Guide. Keeping the app on during your haul will help our team verify information and issue accessorial payments, if necessary.

How does in-app support work?

You can get support help with assignment changes, tracking updates, detention requests, payment status, and more, all within the app. You can also speak with a representative by tapping the phone icon at the top right corner of the screen, then “Call Uber Freight support.”

After delivery

How do I submit a proof of delivery?

After tapping “I’m Unloaded” when your trailer is empty, the app will prompt you to use your phone’s camera to take a photo of the signed proof of delivery. Take the photo. Be sure to capture a clear and legible image of your P.O.D. to prevent delays in payment; if the image is unclear, retake the photo. Then, add pages as necessary. For more information, watch our video "How to drop off a load and receive payment using the Uber Freight app."

  • © 2019 Uber Freight. All rights reserved. Uber Freight LLC is a licensed freight broker.