Carrier Fleet Mode Guide

Overview

What is fleet mode?

Fleet mode empowers dispatchers to manage their fleet without leaving the Uber Freight app. When dispatchers open the app, they see a full list of their drivers and their details—like their location and schedule—so they can assign, book, and manage their loads from start to finish.

How can I get access to fleet mode?

Download the Uber Freight app from the App or Play Store, sign up and select “dispatcher.” Once we activate your Uber Freight account, you will automatically enjoy the fleet mode functionality within the app and fleet web portal. This will give you the ability to assign loads to your drivers and set their schedule.

How do I know which drivers in my fleet have the Uber Freight app?

Tap “Drivers” in your app menu to see a full list of your drivers. Tap “My Loads” in the app menu to see all loads booked by all your drivers.

How do I manage dispatchers and/or drivers in my fleet?

Fleet managers and dispatchers can add or remove members and manage driver booking permissions through the fleet web portal. Sign in using the same email and password on your Uber Freight app. To add a member, tap “Add a Member” and enter their information. The newly added member will receive an email asking them to verify their account.

After booking a load, who receives a rate con?

Dispatchers and carriers both receive a rate con for loads booked via fleet mode. Drivers who have permission to see load rates will also receive a rate con.

Can dispatchers see the location of their drivers in the Uber Freight app?

Yes, where available, we show each driver’s current location and calculate the deadhead from that location to each pickup. This helps dispatchers choose the best driver for each load.

To learn more about how to use Uber Freight fleet mode, watch our video:

Dispatchers using fleet mode

How do I send a dispatch to a driver?

Once you’ve selected a load and tapped the “Book” button, you will be prompted to assign a driver from a list of “Available” drivers. Drivers will then be notified of the dispatch and have 30 minutes to reject the load.

How do I view drivers’ schedules?

Click on “Drivers” in the menu bar to see their schedules.

When I book a load and assigns it to that driver, does the driver automatically have the load?

Yes. When a dispatcher assigns a load to a driver in their fleet, the driver has 30 minutes to decline the load.

What happens if the driver does not respond in 30 minutes?

If your driver does not respond within the 30-minute window, the load will be booked.

What if the driver declines the load?

If your driver declines the load, the load will no longer be reserved for your carrier. The app will send the dispatcher a notification that the load was declined.

Are drivers able to see the full price of the load?

Yes, if dispatchers set each driver’s permission to see load prices in the “Drivers” tab.

Are drivers able to book loads in their apps?

Yes, if dispatchers set each driver’s permission to be able to book loads via the app.

Is the dispatcher notified when their driver books a load via fleet mode?

Yes, the app will send the dispatcher a notification.

What is the “Post Truck” feature?

For fleet mode dispatchers posting trucks for drivers, you can post a truck by tapping a driver’s name in the “Drivers” tab. To cancel a truck post that was booked in fleet mode for a driver, go to the “Drivers” tab, tap on the specific driver, then “Delete Post.”

Drivers using fleet mode

How do I respond to a dispatch request?

Once a dispatcher assigns a load, you’ll receive a notification prompting you to confirm the load.

How much time do I have to respond?

You’ll have 30 minutes to reject a dispatch; otherwise, it will be booked automatically.

Am I able to see the full price of the load?

Dispatchers can set each driver’s permission to see load prices in the app.

Can I still book loads in my app?

Dispatchers can set each driver’s permission to be able to book loads via the app.

Is the dispatcher notified when their driver books a load via dispatcher mode?

Yes, the app will send the dispatcher a notification.

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