Carrier Web Portal Guide

General

What does a carrier need to sign in?

Carriers sign in through the Uber Freight web portal with their email and password that they previously created for Uber Freight and the app. To create an account, sign up with Uber Freight.

How do I search for loads in the web portal?

In the Search tab, you can search by pickup location, pickup date, pickup radius, delivery location, delivery radius, and trailer type. The pickup location is the only required field.

How do I save loads in the web portal?

In the Saved Lanes tab, you can search by pickup location, pickup radius, pick up availability, delivery location, delivery radius, and trailer type. The pickup location and radius are the only required fields. You can also save searches from the Search tab by clicking “Save this lane” under the Search button. Saved lanes appear on the left side of the Saved Lanes tab.

How do I see the status of a load?

In the My Loads tab, you can see the status of each load on the load details page. For dispatchers with the app in fleet mode, push notifications will also be sent via the mobile app with updates on your drivers’ activity.

Can documents be uploaded via the web portal?

No. Documents, such as PODs, need to be uploaded via the Uber Freight app. Please make sure drivers have the app downloaded and set up in order to do so.

For Dispatchers

After a load is booked, how do I assign a driver?

You can assign a driver after a load is booked. You have the option to assign a driver after booking and before pick up, or at the time of booking. When a load is booked with an assigned driver, these loads will show up on the app and web portal in as active in “My Loads” and show as assigned.

What happens if I don’t assign a driver?

If a load is booked without an assigned driver, these loads will not appear as booked in “My Loads” in the app and will be shown as unassigned. Dispatchers will be notified via email up to three times—24 hours before pickup, 14 hours before pickup, and 4 hours before pickup—to assign a driver. To assign a driver later, go to the “My Loads” tab, click booked loads, then click “Assign Driver” next to the load.

Do my drivers have to use the app?

In order to see status updates for active loads on the web portal and app, your drivers will need to use the app during the duration of the load. To qualify for accessorial rates of loads booked on the Uber Freight app or web portal, the app must be running continuously throughout the load (with GPS location data being provided), all accessorial requests and receipts must be submitted within 24 hours of delivery and supported by a signed BOL with “in” and “out” times, and the POD must be uploaded in the Uber Freight app.

How long does a driver have to respond to assigned loads?

If a driver is assigned a load, the driver has 30 minutes to reject the load in the app before it is automatically accepted.

How can I bounce a load?

If a driver is not assigned on the load, the dispatcher must call Uber Freight support to bounce from a load. If a driver is assigned on the load, they can bounce off the load via in-app support on the app by tapping the phone icon in the top right corner.

How do I add drivers from my fleet?

In the Fleet Management tab, click “Add Member” and enter the driver’s information. We will email the driver and ask them to verify the account. After the driver’s account is verified via email confirmation, they will have access to Uber Freight loads. They will have access to loads on the Uber Freight platform.

How do I remove drivers from my fleet?

In the Fleet Management tab, click the 3 dots to the right of the driver’s name, then click “Remove driver.”

How do I change booking or rate visibility permissions for my drivers?

In the Fleet Management tab, click the 3 dots to the right of the driver’s name, then click “Edit details.” You can then toggle their permissions. Booking permission is only allowed for drivers who also have permission to see rates.

Still need help?

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