FTL

Account and Access

1. Who can I contact at Uber Freight for FTL support through Uber Freight Shipping? For assistance with shipments, account settings, or general inquiries, you can either reach out to your FTL dedicated Rep, or email support at shipper-support@uber.com, or call 877-289-8237.
2. What should I do if I forget/need to reset my password? Go to the Uber Freight Shipping login page and click “Forgot Password.”, OR visit here directly to reset it.
3. How do I add a new user to my account? For security reasons, and to ensure that only authorized users can manage your account, you will be asked to verify your account name, DUNS number, and other identifying information. To complete this process, FTL dedicated Rep, or email support at shipper-support@uber.com, or call 877-289-8237 with the following details: 1) Your company profile information. 2) The name and email address of the person you wish to grant access to.
4. Can I receive email notifications, and how can I set them up? Yes, Uber Freight allows shippers to receive various email notifications, including: Shipment created, Shipment delivered, New documents available, Shipment picked up, and in transit. To manage your notification preferences: 1) Click on your name in the top-right corner of the platform. 2) Go to Settings. 3) Select Notification Settings. 4) Choose the notifications you’d like to receive based on your preferences.
5. Who do I contact if my Uber Freight account is locked or suspended? If your account has been suspended or blocked, please first confirm that any outstanding balance has been paid. Once confirmed, you can contact your FTL dedicated Rep, or email support at shipper-support@uber.com, or call 877-289-8237.

FTL Shipment Management

1. What is Full Truckload (FTL): A truckload shipment is a shipment that requires a full 48-53-foot trailer and typically weighs between 20,000 and 45,000 pounds. This shipment moves directly from the shipper to the consignee. Therefore, FTL carriers don’t require a network of terminals.
2. What types of trailers are used for FTL? Dry Van (standard enclosed trailer), Reefer (refrigerated for perishables) & Flatbed (open trailer for oversized or irregular freight). Uber Freight Shipping offers all 3 options.
3. How is FTL pricing calculated? Distance ( mileage), Rate per mile, Fuel surcharge, type of trailer, accessorial fees, market conditions.
4. Do I need to palletize my FTL shipment? Not always. Since the trailer is dedicated to one shipment, you have more flexibility. However, proper packaging is still essential to prevent damage.
5. Can I schedule a specific pickup or delivery time for FTL? Yes, FTL shipments can usually be scheduled for a specific time, often called an appointment or delivery window.
6. How long does FTL shipping take? Transit time depends on distance, but FTL is generally faster than LTL because there are no stops for other freight.
7. What does live load/unload mean? Live Load/Unload means the driver stays with the truck while your freight is loaded or unloaded—typically within a set time window (e.g., 1–2 hours). If it takes longer, detention fees may apply.
8. What is Drop Trailer? Drop Trailer means the carrier leaves the trailer at your facility for a set period, and picks it up once it’s loaded or unloaded. This offers more flexibility for your team and can help reduce time pressure at the dock.
9. What is the Detention cost with Uber Freight? Industry standard is that the first 2 hrs are free then it becomes an hourly charge of $50 per hour (up to $250) at any unloading or loading facility (including FCFS facilities). Charges will be rounded up to the nearest 15- minute increment.
10. What does Layover mean and what is the cost? Non-working time that a truckload driver spends waiting to be loaded or unloaded, typically overnight. The cost is $250/Day.
11. What documentation is needed for FTL shipping? You’ll need a Bill of Lading (BOL) and sometimes additional paperwork (e.g., packing slip, invoice, customs forms for cross-border shipments).
12. Can I ship a Blind FTL shipment with Uber Freight? Yes, We support Blind FTL shipments- Please reach out to your FTL dedicated Rep, or email support at shipper-support@uber.com, or call 877-289-8237.
13. What is a TONU and the associated cost? Dry Run, a pick up was requested but when the driver arrives no freight is given to the driver. Starts at $150 for dry van and flatbed shipments and $200 for reefer shipments, if the load is not cancelled at least 24 hours prior to pickup.
14. What is a Delivery Appointment? A Delivery Appointment is a scheduled time arranged between the carrier (delivery company) and the consignee (recipient) to ensure someone is available to receive the shipment. Setting up the appointment might cause a 1-2 day delay from the originally estimated delivery date. There might be an extra charge for this service so please contact your dedicated FTL rep and or support at shipper-support@uber.com.
15. What happens if my FTL shipment is delayed? While we strive to ensure every shipment runs on time, delays can sometimes happen due to factors like weather, traffic, mechanical issues, or facility holdups. For urgen concerns, contact your dedicated FTL AM or reach out to our FTL support team at shipper-support@uber.com.
16. How do I file a claim for damaged or missing FTL freight? Document damage on the POD, take photos, and submit your claim with supporting evidence.
17. Can FTL handle temperature-sensitive or hazardous freight? Yes, but you’ll need specialized equipment like reefers or hazmat-certified carriers.
18. How do I create a shipment? Go to the Create Shipment tab on the Uber Freight Shipping platform and follow the prompts to enter your shipment details.
19. How do I cancel an FTL shipment? Log in to the Uber Freight Shipping platform and select the shipment you’d like to cancel. On the load details page: Click Edit, Choose or enter your cancellation reason, Note: You can only cancel loads that are still in “Available” status and not yet picked up. If you’re unable to cancel through the platform, contact support.
20. What is Uber Freight’s cancellation policy? You can cancel a load without penalty if more than 24 hours before pickup. If canceled within 24 hours of pickup and a carrier is assigned, a TONU (Truck Order Not Used) fee will apply. Check if a carrier is assigned on the Dashboard. For more info, refer to Uber Freight’s accessorial rates in the Uber Freight Shipper Platform Terms and Conditions.
21. How can I edit my FTL shipment? If the shipment is no longer editable due to driver assignment, contact your FTL dedicated Rep, or email support at shipper-support@uber.com, or call 877-289-8237.
22. Why can’t I track my FTL shipment on the dashboard? Most FTL shipments include GPS tracking or updates from our tracking team. In cases where tracking is unavailable, contact support for an update.
23. Can I request a quote without booking immediately? Yes. You can generate a quote on the Uber Freight Shipping platform without booking right away. Quotes are saved in your dashboard, and you can return to them later when you’re ready to book.
24. How long is a quote valid on the Uber Freight Shipping platform? Quotes are typically valid for a short period and may fluctuate based on market conditions. For the most accurate rate, we recommend booking as soon as possible after generating a quote.
25. Can I schedule a shipment for a future date? Yes. You can schedule shipments days or even weeks in advance. When creating your shipment, simply select a future pickup date from the calendar.
26. Can I change the pickup or delivery time after booking? Yes, changes to pickup or delivery times may be possible before a driver is assigned. If the load has already been assigned, contact Uber Freight Support at shipper-support@uber.com or call 877-289-8237 for assistance with time changes.
27. Where can I view my invoices and payment history? Invoices and payment details can be accessed through the Billing section of the Uber Freight Shipping platform. For any issues or further assistance, reach out to shipper-support@uber.com.
28. What payment methods does Uber Freight Shipping accept? Uber Freight currently accepts payments via ACH transfer and Credit Cards. If you’re unsure about your payment setup, contact our support team to confirm accepted methods for your account.
29. How do I update/change my card on file/payment method? Contact Uber Freight Support at shipper-support@uber.com for assistance with changing a card on file or to update your payment method.
30. Can I communicate directly with the carrier assigned to my load? As part of our service, we act as your single point of contact and manage all communication with the carrier on your behalf. This ensures faster response times, consistent updates, and fewer coordination hassles for you. You can reach us at shipper-support@uber.com.
31. What should I do if my shipment is delayed? If your shipment is delayed, check the shipment status on the Dashboard. For additional updates or resolution assistance, contact Uber Freight Support at shipper-support@uber.com or 877-289-8237.
32. What happens if my load is damaged or lost? In the event of damage or loss, please reach out to shipper-support@uber.com to begin the claims process. Our team will guide you through submitting documentation and next steps.
33. Can I manage multiple shipping locations under one account? Yes. If you ship from multiple locations, Uber Freight can support multiple origins under a single account. Contact support to ensure your profile is set up properly for multi-location shipping.
34. Special equipment types: Full Truckload (FTL) service does not support Pallet Jack, lift gate or rachet straps as a required equipment type through the platform.   While we will make every effort to source appropriate coverage for these loads, we want to set clear expectations regarding equipment availability. For shipments that require a Pallet Jack, lift gate or straps for either loading or unloading, we strongly recommend utilizing our Less Than Truckload (LTL).
35. Does Uber Freight Shipping Support Multi-stop Shipping? Yes, this feature can be found when quoting FTL shipment; you can click on “+ Add Stop” to utilize this mode.
36. What is Multi-stop shipping? Refers to a freight strategy in which a single truckload shipment has several delivery or pick-up points before reaching its final destination. Unlike a traditional point-to-point shipment, which involves a single origin and a single destination, multi-stop loads enhance routing by consolidating shipments or delivering goods to various locations along a planned route.
37. How does Multi-stop work? 1) A shipper books a truckload that includes multiple stops before the final delivery. 2) The carrier follows a pre-planned route, making pick-ups or drop-offs at different locations. 3)The load is optimized to reduce empty miles, improve efficiency, and lower costs compared to booking separate shipments.
38. What is Multi-Stop best for? Consolidated loads, retailers, manufacturers
39. What are typical case uses for Multi-Stop? Examples: Retail Distribution, Manufacturing Supply Chains, E-commerce & Fulfillment Centers

Platform Features & Tools

1. How can I download FTL shipment details? Click your name in the top right corner of the platform, then select Download Shipments to export shipment data to Excel.
2. Can I search for past FTL shipments using reference numbers? Yes. You can search using either the Customer Reference Number or the UF Number.
3. What do the different shades of blue mean on the FTL “Select shipment dates” page? Blue-highlighted dates represent lower shipping costs. The darker the shade, the higher the pricing.
4. How do I lock in a FTL rate for a lane? Go to the Create Shipment tab, Find the section labeled Lanes with Locked Rates, View active lanes and add any you’d like to lock in
5. How can I generate FTL bulk quotes? Go to the Create Shipment tab, Click Get Bulk Quotes in the top right, Download the Excel template, fill in up to 50 shipments, and upload it for quotes.

General Support & Communication

1. Why am I receiving messages from multiple Uber Freight representatives? Our teams specialize in different areas to ensure fast and effective support. Your inquiry may be escalated to the appropriate team member depending on the issue. We aim to provide proactive service and reduce response times.
2. How do I refer someone to the Uber Freight Shipping platform? On the Dashboard page, look under your shipment list for the Invite option. Click Send Invite and enter your referral’s information.

LTL

Account and Access

1. Who can I contact for LTL support at Uber Freight, and how? For assistance with shipments, account settings, or general inquiries, you can reach Uber Freight Support by: Email: ltl-uf@uber.com and/ or Phone: 872-703-8100. Support is available Monday to Friday, 8:00 AM – 5:00 PM Central Time (CT).
2. What should I do if I forget/need to reset my password? Go to the Uber Freight Shipping login page and click “Forgot Password.”, OR visit t.uber.com/shipperpassword directly to reset it.
3. How do I add a new user to my account? For security reasons, and to ensure that only authorized users can manage your account, you will be asked to verify your account name, DUNS number, and other identifying information. To complete this process, please email ltl-uf@uber.com with the following details: 1) Your company profile information 2) The name and email address of the person you wish to grant access to.
4. Can I receive email notifications, and how can I set them up? Yes, Uber Freight allows shippers to receive various email notifications, including: Shipment created, Shipment delivered, New documents available, Shipment picked up, and in transit. To manage your notification preferences: 1) Click on your name in the top-right corner of the platform. 2) Go to Settings. 3) Select Notification Settings. 4) Choose the notifications you’d like to receive based on your preferences.
5. Who do I contact if my Uber Freight account is locked or suspended? If your account has been suspended or blocked, please first confirm that any outstanding balance has been paid. Once confirmed, reach out to Uber Freight Support by emailing ltl-uf@uber.com or calling 872-703-8100 for further assistance.
6. How can I submit an invoicing dispute? If you have questions regarding an LTL invoice charge, please reach out to ltl-uf@uber.com. Disputes can be submitted up to 15 days past the date of the invoice.
7. What is an inspection fee? LTL carriers have the right to inspect any shipment class or weight during transit to confirm it matches the BOL. If the dimensions or weight are different than what was booked, an inspection fee may apply. An inspection report will be provided with any shipments that are re-classed or re-weighed.
8. How can I dispute a re-class or re-weigh? If your shipment is inspected by an LTL carrier and you believe their findings are incorrect, we are happy to submit a dispute on your behalf. We wil need the below documentation in order to support your dispute for re-class or re-weigh: Proof of weight, dimensions or commodity (NMFC): Packing Slip or Invoice (must include a breakdown of the items that were shipped and a description of those items) AND one or more of the following:
   * Manufacturers Specification Sheets (Written info on a piece of paper is not considered a spec sheet)
   * Website that shows how much the product weighs
9. What freight shipping services does Uber Freight offer? All brokers aren’t built equally. Uber Freight Shipping focuses on providing the services and solutions that make the most significant impact for SMBs, including: 1) a carrier network of 114K+ freight carriers. 2) Innovative technology that simplifies shipping along your supply chain. 3) An account team that services all your needs, from small changes to escalated items. 4) Expert guidance in designing a shipping strategy that meets your goals and needs. 5) Logistics insights that help you uncover issues, discover opportunities, and solve challenges.
10. What is LTL shipping? A less-than-truckload ( LTL) shipment is a shipment that does not require a full 48- or 53-foot trailer and typically weighs between 151 and 10,000 pounds. LTL carriers consolidate numerous shipments in each truck designated to the same general geographic location.
11. What goes into calculating the cost of an LTL shipment? Shipping costs are determined by a combination of the following factors: weight, dimensions, freight class, distance, and any additional Accessorial Services.
12. What is Fuel Surcharge fee? An additional charge imposed by carriers or logistics providers to offset fluctuations in fuel costs. It is calculated as a percentage of the base transportation rate and varies based on changes in fuel prices.
13. What is Storage Fee? A charge imposed by warehouses or storage facilities for the temporary storage of goods or inventory. It is typically based on factors such as the amount of space occupied, the duration of storage, and any additional services required for handling or managing the stored items.
14. What is Reconsignment? A reconsignment happens when freight that is already in transit is redirected from one delivery location to another. This charge can vary based on how far apart the delivery locations are and our LTL specialists will reach out to you to arrange if needed. Please be advised, if the shipment is reconsigned, Uber Freight will not be responsible for the additional charges.
15. What is ” Will Call”? A shipping arrangement in which the recipient or customer arranges for the pickup of LTL freight directly from the carrier’s terminal or designated location, instead of having it delivered to a specific address.
16. When should I select liftgate service for my LTL shipment? Liftgate service should be selected when either the pickup or delivery location does not have a loading dock or forklift available to load or unload the freight. A fee typically applies for this service and will vary based on the carrier. The cost will be included in your quote once the liftgate option is selected.
17. What is LTL Guaranteed Service? LTL Guaranteed Services means your LTL shipment is guaranteed to arrive by a sepeific time on a specific day. The LTL shipment pickup time is not guaranteed.
18. What is over-dimensional LTL, and will the platform flag it? Over-dimensional LTL refers to freight shipments that exceed the standard size limits set by carriers, typically involving unusually large dimensions—such as length, width, or height—exceeding 96 inches (8 feet). These shipments require special handling or equipment. The Uber Freight Shipping platform automatically detects and flags over-dimensional shipments based on the dimensions you enter.
19. What does the limit of liability mean for LTL shipments? The Limit of Liability is the maximum amount a carrier can be held responsible for in a cargo claim. This cap may not equal the full value of your cargo. Actual recovery depends on the carrier’s rules tariffs or agreements and requires establishing carrier liability, and elements such as commodity, weight, packaging, density, or pricing model may impact the limit of liability.
20. Is Uber Freight an LTL asset-based company? No, Uber Freight is a non-asset based licensed freight broker, it does not own or operate trucks but instead has access to 75+ LTL carriers.
21. Does Uber Freight offer LTL (Less Than Truckload)? Yes. You can book LTL shipments directly through the Uber Freight Shipping platform. To create an LTL shipment: Go to the “Create Shipment” tab, Click “Create LTL Shipment” in the top right corner, If you don’t see this option, email ltl-uf@uber.com for access.
22. How to purchase additional coverage for LTL shipments? Shippers can easily add coverage for LTL shipments valued up to $100,000 directly within the Uber Freight Shipping platform. Such coverage for LTL shipments is provide by Redkik, Inc. Please note that Uber Freight is not an insurance producer.
23. Can I schedule a specific LTL pickup or delivery time? Most LTL carriers offer a pickup window rather than an exact pickup time. For deliveries, you can request a scheduled appointment, but additional fees may apply depending on the carrier and location. If you need help coordinating a specific delivery or have time-sensitive requirements, please contact Uber Freight Support at ltl-uf@uber.com or call 872-703-8100.
24. Can I add multiple items to an LTL load? Yes. On the Create LTL Shipment page, you can add multiple commodities to the same shipment. Click “Create New Item” to enter additional items. Alternatively, you can click “Duplicate Item” to copy an existing entry and then adjust the details as needed.
25. Does Uber Freight Shipping support creating LTL shipments to and from Canada? Yes, Uber Freight Shipping supports shipments to and from Canada. While the platform currently does not support quoting or booking cross-border LTL shipments directly, our operations team is available to assist. For help with creating Canada shipments, please contact us at ltl-uf@uber.com.
26. Can I upload an address book to the platform for LTL? Currently, importing an address book is not supported. However, as you enter addresses, the platform will automatically save them and start auto-populating for future use.
27. What is a Freight Reclass? A Freight reclass refers to the process of reclassifying a shipment’s freight class, which is a standardized classification system used in the transportation industry to categorize different types of goods. This occurs when the initial classification provided by the shipper is found to be inaccurate or inconsistent with the actual characteristics or density of the freight. For more information, please refer to the density calculator.
28. What if I don’t know my LTL shipment class or NMFC code? The platform will automatically estimate the shipment class based on the weight, dimensions, and pallet count you enter. If you need confirmation or assistance, please email ltl-uf@uber.com.
29. How do I cancel an LTL shipment? Please contact our support team directly by emailing ltl-uf@uber.com as soon as possible. Our team will promptly coordinate with the carrier to initiate the cancellation process on your behalf. Please provide your shipment reference number, to help us expedite your request. This helps ensure the cancellation is processed correctly and helps avoid any TONU (Truck Order Not Used) fees.Can I edit an LTL shipment immediately after booking? Edits cannot be made through the platform after booking. To request changes, please contact ltl-uf@uber.com and include your BOL# along with the specific edits you need.
30. Will the platform generate my LTL BOL, or can I use my own? The platform will automatically generate a Bill of Lading (BOL) for each LTL shipment, and this is the BOL that must be used. Using your own BOL is not permitted, as it may lead to delays, billing discrepancies, or issues with carrier acceptance. The platform-generated BOL ensures all required shipment details are accurate and aligned with carrier requirements.
31. What should I put for freight class if I’m shipping a mixed pallet? List each item with its weight, dimensions, and class. If unsure, use the highest class represented on the pallet.Using the highest class helps reduce the risk of reclassification or additional charges from the carrier.Are LTL pickups guaranteed? LTL pickups are generally not guaranteed and can be delayed by 1–2 days due to carrier scheduling. It’s best to plan shipments with extra lead time. For critical shipments, contact Uber Freight at ltl-uf@uber.com to help ensure timely pickups.
32. How do I package my LTL shipments? Proper packaging is essential to protect your shipment in transit. Follow these best practices: 1) Use standard 48″ x 48″ pallets when possible. 2) Secure freight with undamaged crates, pallets, skids, etc. 3) Avoid wasted space, as this can lead to avoidable surcharges.
33. Does Uber Freight offer refrigerated (reefer) LTL shipping? Yes, but with some limitations, this service is not consistently available through the standard platform interface. Unlike dry LTL booking, reefer LTL isn’t always surfaced in the self-serve portal. For these requests, you’ll need to contact ltl-uf@uber.com to coordinate.
34. Can I do a Blind LTL shipment with Uber Freight? A blind shipment is when one or more parties do not know who the shipper, receiver, or both are. We do not support Blind LTL Shipping.
35. Can I schedule a shipment for a future date? Yes, The platform allows you to book up to 30 days in advance.
36. Am I able to save my LTL quote and book it later? No, the platform currently does not support saving quotes for later booking. We recommend re-entering your shipment details and generating a new quote at the time of booking to ensure the most accurate and up-to-date pricing.
37. How do I go about disputing a charge? If you believe the additional charges are unclear or invalid. Please email ltl-uf@uber.com with the invoice number and/or Bill of Lading (BOL) number, along with a brief explanation of your concern. Uber Freight will review the details and, if valid, will dispute the charge directly with the carrier on your behalf.Does Uber Freight Shipping support LTL shipments going to Amazon? Yes, Uber Freight can support LTL shipments to Amazon facilities. Amazon maintains a list of preferred LTL carriers. For guidance on booking and to ensure your shipment meets Amazon’s delivery requirements, please reach out to your dedicated Account Manager or contact ltl-uf@uber.com.
38. How soon can I get tracking updates for an LTL shipment? Typically, carriers provide the PRO# once the shipment arrives at the terminal, usually about 24 hours after pickup. The PRO# will automatically upload to your account when available. If you haven’t received it within 24 hours, please contact ltl-uf@uber.com for an update.
39. In the event of a claim, is Uber Freight responsible, and how do I file it? Uber Freight is a non-asset-based licensed freight broker and is not the carrier of record; however, we are here to support you throughout the claims process. To file an LTL claim, please email ltl-uf@uber.com and include: Your Bill of Lading (BOL) number, A brief description of the issue (e.g., damage, loss), and any supporting documentation, such as photos, delivery receipts, or invoices. Our team will coordinate directly with the carrier to help file and resolve the claim on your behalf.
40. Does Uber Freight support CFS (Container Freight Station) pickup/delivery? Yes, Uber Freight currently supports CFS pickup and delivery, although this option is not listed on the platform at this time. To request or schedule a CFS-related shipment, please email ltl-uf@uber.com to make the necessary arrangements.
41. Is there a monthly fee to access Uber Freight Shipping? No, there are no membership or monthly fees to use Uber Freight Shipping. Shippers are only responsible for paying the cost of the shipments they book—there are no additional platform access charges.
42. Does Uber Freight have an API? Yes, instructions are on our developer portal (developer.uberfreight.com).
43. Does Uber Freight Support Hazmat LTL? Yes, you must enter your emergency contact, UN number, proper shipping name, hazard class, packing group, etc., during load creation.
44. What ERPs does Uber Freight Shipping connect with? Uber Freight Shipping can connect with most major ERP systems. While we support a wide range of ERP integrations, the most commonly used—and fully supported—is NetSuite (Oracle).

Platform Features & Tools

1. How can I download LTL shipments? Click your name in the top right corner of the platform, then select Download Shipments to export shipment data to Excel.
2. Can I search for past LTL shipments using reference numbers? Yes. You can search using either the Customer Reference Number or the UF Number.