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Uber Freight doubles down on fraud prevention

April 10, 2024 / US
Uber Freight doubles down on fraud prevention

At Uber Freight, we’re committed to maintaining high standards of service and security in everything we do. As part of this commitment, we’ve taken significant steps to bolster our fraud prevention measures to create a safer and more reliable experience for our customers. Since summer of 2023, we’ve been able to reduce fraud within our network by over 60% to an all-time low for Uber Freight, while the industry has been experiencing an increasing rate of fraudulent activities.

“Freight fraud takes on many forms and is a massive threat to our industry. It undermines the trust built in our ecosystem, disrupts operations, and impacts both businesses and consumers alike,” said Bill McDermott, Senior Investigator at Uber Freight. “At Uber Freight, fraud detection, prevention, and response are of the utmost priority, and our approach is built around safety, reliability, and professionalism. We assess the quality of carriers on our platform through systematic vetting processes and compliance requirements and continually monitor performance to maintain the integrity of our network.”

One of the key threats we’ve been focusing on is double brokering, a practice that undermines the trust and efficiency of the freight industry. Double brokering has been an area of focus as part of the 60% reduction of fraud on the Uber Freight network. This is a testament to the effectiveness of our initiatives and the dedication of our team to combating fraudulent activities.

Uber Freight has multiple layers of controls to safeguard customers and carriers from fraudulent behaviors including double brokering. Our measures include automated and manual solutions to prevent, detect and mitigate against this vector of fraud. We are continuously investing in this area with predictive risk models, risk signaling and ongoing carrier evaluation and are committed to staying ahead of the ever-evolving fraud tactics experienced across the industry.

In addition, Uber Freight partners with trusted third party companies including Highway and RMIS, a product of Truckstop. With Truckstop’s 28 years of expertise and high quality carrier data, RMIS has long been the industry’s leading, trusted partner in helping provide the security measures to prevent fraud. Highway’s proprietary Carrier Identity solution allows Uber Freight to strengthen security protocols by creating a digital firewall around their network to prevent fraud and enforce a new carrier standard. These partnerships not only strengthen the security of our network but also benefit our business and our customers by mitigating risk to create a more reliable shipping experience.

Our commitment to fraud prevention extends to the broader law enforcement community and to our risk and compliance technology partners. Recently we collaborated with law enforcement agencies in Southern California to investigate a case of missing cargo, ultimately leading to the dismantling of an organized retail crime ring. This resulted in more than $1.5 million worth of stolen goods being recovered, underscoring the critical role of collaboration in combating freight-related crimes.

As the logistics industry continues to evolve, so too do the threats it faces. We recognize the importance of ongoing innovation and collaboration to safeguard the supply chain and uphold the trust of our customers and partners. By implementing robust fraud prevention measures and fostering partnerships with law enforcement and industry stakeholders, we remain steadfast in our commitment to delivering safe, reliable, and transparent freight services.

In the face of escalating threats, it’s imperative that businesses prioritize transparency, communication, and automation to safeguard their operations and protect the integrity of the supply chain. Together, we can build a more resilient and secure freight industry for the benefit of all.

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